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8×8 Launches New Conversational Intelligence Platform
8×8 has announced the launch of 8×8 Pulse. This is their new conversational intelligence platform designed to help organisations access and analyse in
Vonage Expands AI Capabilities With New Partnerships
Vonage has announced the launch of industry-specific AI capabilities for contact centres through new partnerships with AI providers Avaamo and Syndeo.
Have Your Say in Our Annual Benchmarking Survey
It’s that time of year again – where we invite you to share what’s happening behind the scenes of your operation for our ‘What Contact Centres Are Doing R
Live Workshop: Give Your Text Chatbot a Voice That Sounds Human
Date: 16 June 2026 | 5:00 PM – 5:45 PM GMT+1 Location: Virtual Register Now Bring human-like speech to your chatbot. In this live workshop, we’
Behind the Agent: How Urban Company Automated Partner Support at Scale – Webinar
Date: 09 June 2026 | 11:30 AM – 12:15 PM GMT+1 Location: Virtual Register Now Voice AI is rewriting the rules of customer operations at scale. Urban
Recorded Webinar – The Next Era of WFM: From Automation to Autonomous AI
Click here for this webinar recording AI is everywhere in customer contact right now, but our own research shows that adoption rates in WFM are well behind wide
Why Traditional Site Search Is Quietly Failing Users
Abby Shillaker at Jadu (a Netcall Company) explores why traditional website search is struggling to meet modern user expectations and how organisations can crea
Case Study: Kiloutou Resolved 25% of Requests on 1st Call With Apizee
For over 40 years, Kiloutou has been reconciling economy, environment and human resources by offering the most innovative solutions to an increasingly diverse c
Why CX Is Entering the Learning Phase of Agentic AI: Zendesk Relate 2026 Recap
Discover the biggest lessons from Zendesk Relate 2026, where industry leaders shared practical insights on AI adoption, trust, automation and CX.
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