More Business Communication News
Assembled Launches AI-Powered MCP Server
Assembled has launched the Assembled MCP, their new Model Context Protocol server designed to connect conversational AI tools directly with live customer suppor
How Do My Call Transcripts Interact With The AI & Is It Safe?
Gennadiy Bezkorovayniy at MiaRec explains how Auto Score Card and Auto Call Summary interact with the AI, which data is send the the Large Language Models, and
Is the Customer Always Right? How to Handle It When Customers are Wrong
Charles Kergaravat at Apizee explores the origin story of the expression and why it simply doesn’t hold up. You’ll also learn how you can still provide a great
Stop Asking for Customer Feedback and Start Listening
Uncover how contact centres can move beyond surveys by treating every customer interaction as a source of actionable feedback.
Recorded Webinar: How Vulnerable Customer Care Drives Business Success
Click here for the webinar recording Empathy has always been a cornerstone of great customer service. But when customers are vulnerable, distressed, or facing c
Why the Customer Journey Keeps Breaking
Richard Higginbotham at Netcall tales a look at why the customer journey keeps breaking and how context is the new competitive advantage. Organisations are pour
AI at the Crossroads: Cost Savings or Customer Experience?
Samuel Wilson, CEO at 8×8, explains why AI is now at the crossroads. A few years ago, we made a bet: that voice would be the primary way people interact wi
What It Really Takes to Manage Bathroom Breaks Fairly
Learn how to manage bathroom breaks fairly in your contact centre with practical WFM strategies that balance agent wellbeing, trust, and service levels.
Beyond the Vulnerability Checklist – Webinar
Date: 24 June 2026, 8am PST | 11am EST | 4pm GMT Location: Virtual Register Now How contact centres can recognise, support and respond to vulnerable c
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