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8×8 Reports CX Growth Alongside Multiple
Services

8×8 Reports CX Growth Alongside Multiple Award and Product Launches

8x8 reported revenue growth and GAAP profitability for fiscal 2026, alongside new AI platform updates, automation tools, and industry recognition.

How to Deliver ROI With Contact Centre A
Tips

How to Deliver ROI With Contact Centre Analytics Software

This blog summarizes the key points from a recent article by Shane Croghan at Scorebuddy exploring what contact centre analytics actually is, the various types

How to Go From Reports to Results With C
Trending

How to Go From Reports to Results With Customer Feedback

Find out how contact centres can move beyond reports and embed customer feedback into real-time decision-making and performance.

Gartner Names Vonage CPaaS Leader for Fo
Services

Gartner Names Vonage CPaaS Leader for Fourth Time

Vonage, part of Ericsson, has been named a Leader in the 2026 Gartner Magic Quadrant" for CPaaS and ranked number one for Video in the 2026 Gartner Critical Cap

CallMiner Retains QKS Leadership Positio
Tips

CallMiner Retains QKS Leadership Position for Fifth Year

CallMiner has been named a leader in the QKS Group SPARK Matrix": Conversational Intelligence, Q2 2026 report for the fifth consecutive year.

The Rise of Video Chat in Customer Servi
Trending

The Rise of Video Chat in Customer Service

In this interview Call Centre Helper, Xander Freeman, Digital Content Director, sits down with Charles Kergaravat, CMO at Apizee, to dive deep into the growing

The Real Story Is in the Conversation
Products

The Real Story Is in the Conversation

Samuel Wilson, CEO at 8×8, explains that CRMs record activity, but conversations reveal reality. A few weeks ago, I needed a quick update on one of our top

Where Should You Be Using AI in New CCaa
Services

Where Should You Be Using AI in New CCaaS Implementations?

Uncover the AI capabilities contact centres are using to drive measurable results in CCaaS, including transcription, summarization, and real-time agent support.

The Sub-Second Shortlist: Picking The Ri
Products

The Sub-Second Shortlist: Picking The Right OpenAI Model For Live Voice

Cloudax explores how different OpenAI models perform in live voice AI environments, and what organisations should consider when selecting models for real-time c

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Your Guide to Professional Call Handling

Every missed call is a missed opportunity. RealReception.com is your guide to virtual receptionist services, live answering solutions, and professional call handling for businesses of every size. From solo practitioners to growing firms, we cover the tools and services that ensure your customers always reach a real person.

Whether you need HIPAA-compliant medical answering, legal intake services, bilingual reception, or simple after-hours call handling, we research and review the solutions that keep your phone lines — and your business — running smoothly.

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