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How to Boost Customer Survey Response Rates
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Route 101 Modernizes Identicare’s Voice Operations
Route 101 has modernized the contact centre operations of Identicare, a UK-based pet microchip database provider, through the deployment of an AI-powered cloud
New South Wales Rugby League Adopts AnywhereNow
New South Wales Rugby League (NSWRL) has migrated to AnywhereNow’s Tendfor contact centre solution.
Britain Is Running 21st-Century Voice AI Over a 1972 Phone Line
Cloudax explores why the UK’s PSTN switch-off may not solve underlying voice quality challenges, and what that could mean for the future performance of vo
Salesforce Signs $3.6 Billion Agreement to Acquire Fin
Salesforce has signed a definitive agreement to acquire Fin, formerly Intercom, subject to customary purchase price adjustments and regulatory approvals.
Selling AI in the Contact Centre – Webinar
Date: 30 June 2026 | 11:00 AM BST Location: Virtual Register Now Nearly 7 in 10 consumers screen calls from unknown numbers. One in three can’t tell
Zendesk Sees Rising Demand for AI Voice Platforms
Voice continues to play a significant role in customer service, representing 40% of contact centre volume and still growing, according to Zendesk research.
Case Study: Revolut Increases Call Success Rate to 99.7% With ElevenLabs
Revolut serves more than 70 million customers across the globe. As the company scaled, the team needed a way to continue offering premium-grade support without
The CX Revolution in Education: What CX Leaders Should Learn
Discover why the education sector is becoming one of the world’s most revealing case studies for modern CX design and contact centre transformation.
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Your Guide to Professional Call Handling
Every missed call is a missed opportunity. RealReception.com is your guide to virtual receptionist services, live answering solutions, and professional call handling for businesses of every size. From solo practitioners to growing firms, we cover the tools and services that ensure your customers always reach a real person.
Whether you need HIPAA-compliant medical answering, legal intake services, bilingual reception, or simple after-hours call handling, we research and review the solutions that keep your phone lines — and your business — running smoothly.
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